Frequently asked questions
Find quick answers about shipping, payments, returns, and caring for your new pieces.
Our Magni-Strip® design allows you to open and close the back of the cap using strong, discreet magnets. This means you can wear your ponytail or bun at any height, and adjust the opening size to suit your hair type — from fine to thick, straight to curly.
Versatail caps are available in inclusive sizing for a better fit. There are 4 sizes to choose from to achieve that 'fits like a glove' feeling! Please refer to our Size Guide to find your perfect size.
Bobble hats: Our bobble hats have premium stretch-knit fabric to accommodate most (hopefully all!) adult women's head sizes! If you're looking for a smaller fit, the grey and beige bobble hats run slightly smaller so may be suitable for older children too.
Yes! Our caps are made from high-quality fabric withUPF 50+ sun protection, helping to shield you from harmful UV rays.
This has been tested on a small sample of caps and bobble hats and functionality remained good, however we recommend hand-washing your cap or bobble hat with cold water and mild detergent, then air drying it. Versatail cannot guarantee that machine washing or drying will not damage the Magni-Strip system and fabric quality.
UK Orders: 3–5 business days after dispatch.
International Orders: 7–21 business days after dispatch, depending on destination.
Shipping costs are calculated based on your destination and delivery method. The exact price will be displayed at checkout before payment.
Yes, we ship to selected countries worldwide. Available destinations, estimated delivery times, and shipping costs are displayed at checkout. Some destinations include additional customs fees upon arrival into the country - we will contact you if this affects you/ your order.
Once your order has shipped, you’ll receive an email containing a tracking link. It may take up to 24 hours for tracking information to update.
Carrier delays can occur during busy periods, severe weather, or customs processing. If your order is significantly delayed, contact us and we’ll help investigate.
International orders may be subject to import duties, taxes, or customs fees. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
Yes. Every order is carefully packed to protect your pieces during delivery. Whenever possible, we use minimal and recyclable packaging.