Frequently Asked Questions
1. How does the Magni-Strip feature work?
Our Magni-Strip design allows you to open and close the back of the cap using strong, discreet magnets. This means you can wear your ponytail or bun at any height, and adjust the opening size to suit your hair type — from fine to thick, straight to curly.
2. What size should I choose?
Versatail caps are available in inclusive sizing for a better fit. There are 4 sizes to choose from to achieve that 'fits like a glove' feeling! Please refer to our Size Guide to find your perfect size.
Bobble hats: Our bobble hats have premium stretch-knit fabric to accommodate most (hopefully all!) adult women's head sizes!
3. Is the cap fabric sun-safe?
Yes! Our caps are made from high-quality fabric with UPF 50+ sun protection, helping to shield you from harmful UV rays.
4. Is the cap suitable for high-intensity exercise?
Absolutely. Our caps are made with moisture-wicking, breathable fabric to keep you comfortable even during the most active workouts.
5. Will the magnets affect my hair?
No — the magnets are securely embedded in the fabric and designed to be gentle. There’s no pinching, pulling, or snagging of hair.
6. Do you ship internationally?
Yes! We offer international shipping. Shipping costs for international orders will be calculated at checkout. Shipping is free for all UK customers. Read more about our Shipping Policy.
7. How long will it take to receive my order?
UK Orders: 2–5 business days after dispatch.
International Orders: 7–21 business days after dispatch, depending on destination.
8. Can I return or exchange my cap if it doesn't fit?
Of course! We offer returns and exchanges within 30 days of purchase. Customers are responsible for return shipping costs, but we will ship your replacement cap for free (UK only). For more details, visit our Return Policy
9. How should I care for my cap?
We recommend hand-washing your cap with cold water and mild detergent, then air drying it. Machine washing or drying may damage the Magni-Strip system and fabric quality.
10. Do you offer bulk orders for teams, clubs, or events?
Yes, we do! If you're interested in ordering Versatail caps or bobble hats for a team, group, event or shop, please visit our [Shop Team] (link) page for more details and pricing.